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- Intel®
InBusiness™ Remote Services Center
We know that installing new technology in your business is only the
beginning of our responsibilities. Delivering just-in-time
knowledge of products and services to your personnel, and supporting
your new network in a responsive manner are the keys that allow us to
unlock all of the potential of your technology investment. Without
that awareness, we would be just another computer business.
We deliver premium, proactive support services to our clients
through Intel's new Remote Services Center. This remarkable
combination of software agents and hardware enables us to continuously
monitor your network. Critical thresholds are monitored 24X7; if
they are exceeded, an email message is triggered, or we are paged
depending on the urgency of the event. Best of all, in most cases
we are able to quickly respond from our office or home, without
traveling to your location!
For example, if your server's hard disk storage exceeds an '80%
full' threshold, we are notified immediately, allowing us to stop
trouble before it happens. Even better, if you have a question
that requires us to view your current situation on-screen, we can
remotely access your computer's screen from our network management
console, again without driving out to your location!
It's like having access to a full-time staff support person, but at
part-time prices.
Using the remote control features of Intel's software agent, we can
collaborate real-time with your people, answer questions, demonstrate
best-practice techniques and generally deliver just-in-time knowledge to
your business. Best of all, we choose together which workstations
(if any) you want monitored in addition to your server, based on your
actual needs and preferences.
The Remote Services Card resides in your network's server, but is
remarkably independent of it. Although the Remote Services Card is inside the network server, its
unique design includes a dedicated backup power supply connection, its
own network access cable, and of course a connection to a normal phone
line. For example, the server could be
completely powered down, and our Remote Services Console still has
access to all your other managed systems on the network. This
intelligent design greatly increases our ability to remotely respond
to most real-world system problems.
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Our ability to support and collaborate with our clients is our most
important product. You can't take full advantage of technology if
your people don't know how to use it properly. We find that it is
very difficult for small to mid-sized businesses to send their busy
people out to attend training. To help overcome this
obstacle we leverage technology that allows us to deliver critical
information to you on a just-in-time basis.
Today's modern knowledge worker is adopting this skill/knowledge
acquisition model more and more. Ubiquitous Internet access, and
our optional remote services delivery model operate together
effectively, allowing our small businesses to collaborate and
communicate at a very high level.
Please visit the Intel®
InBusiness™ Remote Services Center to learn more.
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